Frequently Asked Questions

1. Send an email to SSA-Support@slb.com with the following information
2. Spouse Given Name (your preferred name)
   
3. Spouse Surname
4. Telephone number where the support desk can reach you.
   
5. Employee Name
6. City where you live
7. If you are an SSA Board member, please list your SSA title (not required)
   
8. Do you want an SSA email account? (not required)  yes/no
9. If no, what is the Email address that you would like listed in the Directory record?
   

SSA E-mail Settings

WEBMAIL ADDRESS
https://ssa.mail.slb.com

- Use ssa.mail.slb.com for both incoming and outgoing (SMTP) mail.
- If you use your ISP’s outgoing SMTP setting, you may continue to use it.
- The incoming mail port is 995
- The outgoing (SMTP) port is 465
- You must select SSL
- Also be sure to select "my server requires authentication" if it there an option for your mail client. Authentication is required for both incoming and outgoing mail.


EUDORA USERS
In Eudora, you won't need to enter the port settings for incoming and outgoing mail. In the Checking Mail category,
under "Secure sockets when receiving" select "Required, Alternate Port" If you are also using ssa.mail.slb.com for sending mail,
then select the same setting under Secure sockets when sending" select "Required, Alternate Port"

The first time checking mail Eudora users may get a pop-up window that says, "The server's SSL certificate was rejected...Cert Chain not trusted. Do you want to trust this certificate in future sessions?" Click Yes.

If you do not get a pop up window and also cannot check mail then you may need to add the SSL certification manually:

On Eudora menu bar, select 'Tools' | 'Options.'
Under 'Category', select ‘Checking Mail.’
Then click the 'Latest SSL Info' button.
Select the renewed Schlumberger certificate in the ‘Server Certificates’ tab.
Or, click "Certificate Information Manager" (it looks like a large button at the bottom of the pop up window)
Then select the Schlumberger certificate "AN, Schlumberger, service, *.mail.slb.com" (It may be marked with a skull and crossbonses - this means it is not trusted yet)
Click 'Add to Trusted.'
Click 'Done.'
A message showing that negotiation status is 'Succeeded' will appear.
Click 'OK.'


If you use an older version of Eudora, you may need to upgrade. The certificate may not automatically load to your trusted certificates.
in older versions of Eudora. Eudora is freely available on www.eudora.com

OUTLOOK EXPRESS USERS
Outlook Express users report that finding the place to enter the settings is not very intuitive.
All settings are under “Advanced” except for for setting the authentication for outgoing mail.
There is a separate button on the “Servers” tab for "outgoing server requires authentication"

CERTIFICATE
In some mail clients, the first time you check mail you may receive a certificate notice. If this occurs, do accept the certificate.
This will add the Schlumberger security certificate to your Trusted Certificates. See "Eudora Users" above for details on how to trust the certificate in Eudora.

WEBMAIL USERS
- The URL address for Webmail is https://ssa.mail.slb.com/

PASSWORDS
To change your email password, login to the SSA Gateway.  If you cannot login to the Gateway, contact SSA Support.

Cost to user:  Free

Support is directly through Microsoft. http://www.microsoft.com/security_essentials/

http://www.hub.slb.com/display/index.do?id=id3023515

Cost to user:  $10.00

The service is not supported by the Schlumberger Global Helpdesk, but by Microsoft via Digital River.

Support:  https://www.microsofthup.com/hupus/contactus.aspx

Order Support by Digital River

1-877-237-3165 (Toll free for customers calling within the United States)

 I am having a problem with the IT Security test.  What should I do?

 The IT Security test is disabled, you do not have to take the test.  If you have a problem connecting to the services, please contact SSA Support.

Updated: 5 October, 2011